If we receive a complaint, we
resolve to deal with it as quickly as possible. We will aim to :
Acknowledge the complaint within 2 working
Resolve the complaint within 7 working days
Keep customers informed of progress at all
We fully realise that as the Internet develops, people may be
concerned about certain aspects of security and confidentiality.
Our method of dealing with clients has been developed over years
of working with some of the UK's best known companies.
We fully appreciate the sensitive nature of some of the work we
do, and so for your peace of mind when ordering from us we
specifically guarantee you that -
All communications are treated in the
All reports produced are strictly
confidential and are not released to any third party.
We will only use the information that we collect about you
lawfully (in accordance with
the Data Protection Act 1998).
We do not 'sell' client details to any third
party e.g. mailing lists, nor do we use any principle of
'implied consent'. We will only use the information you
provide for the purposes of dealing with your
order. We never release client details to anyone else.
We will never collect sensitive information
about you without your explicit consent. The personal
information which we hold will be held securely in
accordance with our internal security policy and the law.
and Associates’ are registered under the Data Protection Act
1998, No. PZ5281155. Under the Data Protection Act, you are
entitled to access the data we hold on you for a nominal fee
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which
would be stored on your browser. You can usually modify your
browser to prevent this happening. The information collected in
this way can be used to identify you when you visit our site
again, unless you modify your browser settings.
content of our site is hosted on a secure server. All emails we
send are checked with up to date anti-virus software.
All credit card transactions are
security encrypted and carried out over a secure link by
RomanPay. At no time are your credit card details passed to us.
We hold a Bank of Scotland Merchant Account for our on line
As we are
committed to customer service and continuous improvement, we
value feedback from you on how we can improve our service. If
you are happy with our level of service, then please take a
moment to let us know.
you are not satisfied, please let us know so that we can resolve
the issue and prevent it from happening again.
you need further information about any of the services that we
provide, please contact us at